Remote Monitoring | Carrier UK
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Carrier Connect – advanced remote monitoring for total peace of

Sit back and relax. With Carrier Connect, our new advanced remote monitoring solution, you have everything covered. For building and facility managers it is like radar for your building, giving you advance warning of potential problems and enabling you to track and monitor the performance of your HVAC system from anywhere. With Carrier Connect installed and our experts at your disposal, your HVAC plant is in the safest possible hands. In the event of a problem, our experienced engineers are available 24/7 to quickly diagnose and remedy any issues, and make sure your plant is restored to full operation in the shortest possible time.

Easy access, from anywhere

Carrier Connect gives you immediate remote access to all your sites, either at chiller or chiller plant level, via a single portal. From your desktop, tablet or smart phone, you can access all parameters, set actions on alarms and events, and extract data for analysis. Carrier Connect opens up a world of possibilities.

What Carrier Connect gives you:

Easy to use

With its clear, attractive full-colour graphical interface, Carrier Connect is easy to use and navigate. Automated reports make data analysis quick and easy – we can generate these for you or you can produce them yourself at touch of a button. You can even receive automated performance reports by email.

Immediate notification

In the event of a problem, you are informed immediately by email and/or text message. If required, you can then take immediate action to resolve an issue and restore full operation.

Quick and responsive

Carrier Connect gives real-time access to live plant data. We can provide instant reports to support daily your decision-making, or you can generate them yourself. It enables you to easily produce high impact charts for internal reports and management reviews. It gives you analysis based on facts to help in making the case for investment.

Universal Carrier solution

All generations of Carrier chillers can be connected, so if your site has a mixture of models and ages they can all be brought under unified control. And in the future, all makes of equipment will be catered for – giving you a universal solution.

Range of support levels available

You can chose from a range of Carrier support options, giving you exactly the right level of service for your building and organisation. These range from standard support to maintain plant operation, through progressive efficiency and performance improvement programmes, up to high level strategic support – to support legal compliance and major future investment decisions. The top level includes full trend diagnostics, equipment use analysis, and asset management.

Expert analysis by Carrier

No one knows Carrier like Carrier. Choose this option, and Carrier experts will be standing by 24/7 to provide rapid analysis and advice when you need it. Our specialists can pre-screen alarms to give you an additional level of assurance, providing accurate diagnosis and ensuring correct action is taken to quickly restore full operation.


Carrier Connect uses a dedicated virtual network called APN – Address Point Name. This means no data is shared with the internet, and all communications are fully secure. Using a dedicated virtual network also means that there are no extra telecom costs, so no unexpected costs on your budget.

Equipment compliance and sustainability

Under our top support package, Carrier can provide long-term strategic support to ensure your plant continues to operate efficiently, and your building remains optimised for comfort and productivity. This includes expert advice on legal compliance in relation to issues such as F-Gas obligations and refrigerant phase-outs. We can also advise on sustainability, to ensure your green credentials meet corporate aspirations.

Peace of mind

Carrier Connect advanced remote monitoring is designed to give you total peace of mind. With your HVAC system safely under the attentive watch of our experts, you are freed to focus on your key role. Once Carrier Connect is installed, you will wonder how you ever managed your HVCAC plant without it.

For more details click here to download a brochure on Carrier Connect

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01372 220 220.

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