Core Values

Our core values define who we are and guide every decision we make.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions.

At Carrier, our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Our employees, products and services create comfortable, productive and healthy environments, regardless of climate, and ensure the global food supply is transported and preserved for safe consumption.

These below values are the pillars of our business. They define who we are and guide every decision we make.

Quality

• Quality is the common denominator of all we do.
• We are committed to Service Excellence and the Achieving Competitive Excellence (ACE) operating system.

Performance

• Our customers have a choice, and how we perform determines whether they choose us.
• We strive for continuous growth to reinforce our leadership position.
• We achieve world-class financial performance.
• We continuously improve the productivity of our assets, resources and everything we do.

Responsibility

• Successful businesses improve the human condition.
• We act with integrity and maintain the highest ethical standards.
• We are environmentally responsible and drive to sustainability.
• We care for the health and safety of our employees and customers.
• We actively support the communities in which we do business.

Innovation

• We are a company of ideas, committed to research and development.
• Our heritage inspires us to reach the next innovative, powerful and marketable idea.
• We continuously invest in new products, technologies and intelligent systems.

Customer Care

• We listen to our customers and respond to their needs.
• We make it easy to do business with us.
• We are committed to excellence in customer satisfaction.

Employee Opportunity

• We listen to our employees and treat each other with respect.
• We are committed to employee and management development.
• We support and pursue lifelong learning to expand our knowledge and capabilities.
• We value diversity in individuals and cultures, and seek and share ideas openly.